Read this before you play.

1.What you can buy

The Store sells packs and perks such as Donator Packs, points, and special items (all of them "Purchases"). Each listing shows what's included and the price before you pay.

A Purchase gives you Virtual Items under the license described in section 6 of the Terms. You don't own them, they have no cash value, and they can't be resold or exchanged for real money. Buying doesn't put you above the Game Rules. Paying players get jailed and banned like anyone else.

You must be 18 or older to make a Purchase, and you must be allowed to use the payment method you pay with.

2.Prices and payment

• Prices are in U.S. dollars and shown in the Store and again at checkout. Any discount is shown before you pay.
• Payments are processed by an outside payment processor. We never see or store your full card or bank details. The Privacy Policy explains what the processor shares with us.
• You're responsible for any taxes, currency-conversion fees, or bank charges that apply to your payment.
• We can change prices and what's included in a pack at any time. Changes don't affect purchases you've already paid for.
• We don't accept e-checks or other payments that take days to clear. Any that arrive will be refused.

3.Delivery

Purchases are normally credited to the receiving account automatically, within a few minutes of a successful payment. If something hasn't arrived within 24 hours, contact us (see section 10) with your username and the payment receipt, and we'll sort it out.

4.Gifts

You can buy a Purchase for another player. Double-check the username before paying: once a gift is delivered to the account you chose, we can't move it to a different one. Gifts follow the same rules as any other Purchase, and you can't use gifts to get around the rules on real-money trading (for example, by gifting in exchange for payment).

5.Subscriptions

Some packs may be offered as a recurring subscription. Before you subscribe, checkout will show the price, how often you'll be charged, and that it renews automatically until you cancel.

• You can cancel any time, through your payment processor account or by contacting us. Canceling stops future charges. Perks already delivered stay on your account.
• We'll give you notice before any price change on a subscription takes effect, and you can cancel before it does.
• If we suspend or close your account for breaking the rules, we'll cancel the subscription so you aren't charged again.

6.Refunds

Because Virtual Items are delivered right away and can be used immediately, all Purchases are final and non-refundable, except in these cases:

• Charged but nothing delivered, and we can't deliver it: full refund.
• Charged twice for the same order by mistake: the duplicate charge is refunded.
• Unauthorized purchase made with your payment method without your permission: contact us before filing a dispute and we'll investigate. Items from the purchase are removed.
• The game shuts down for good within 30 days of a Purchase: that Purchase is refunded.
• The law where you live gives you a right to a refund: we'll honor it.

Ask within 30 days of the charge. Refunds go back to the original payment method, and anything delivered by the refunded Purchase is removed from the account. Refunds aren't available because you changed your mind, because Virtual Items were rebalanced or changed, because you used up or lost them in play, or because your account was penalized for breaking the rules.

7.Chargebacks and disputes

Please contact us before disputing a charge with your bank or the payment processor. Most problems take one message to fix.

If a chargeback or payment dispute is filed, the account that received the Purchase is locked while it's open, and the disputed items, plus anything bought or earned with them, may be removed. If the dispute is resolved in our favor, the account can be unlocked. Fraudulent disputes, or paying with a card or account that isn't yours, get the account closed under the Game Rules.

8.Resets and rollbacks

If we ever have to restore the game from a backup, Purchases paid for after the backup point will be credited again to the same account. Cash refunds aren't given for rollbacks.

A planned full reset of the game world (a new "season" that wipes progress for everyone) will be announced ahead of time, and the announcement will say what happens to Purchases.

9.Closed accounts

If an account is suspended or closed for breaking the Terms, Game Rules, or Acceptable Use Policy, Purchases on that account are forfeited and aren't refunded, except where the law requires otherwise. If you close your own account, the same applies.

10.Purchase problems

Contact us through our Contact page with your username, the date and amount of the charge, and the receipt or transaction ID. We aim to reply within 2 business days.