Questions, answered.

On the sign-in page, choose Forgot password?, type your email or username and we email you a one-time link that works for an hour. If it doesn’t show up, check your spam folder.

If you can still sign in, change your password under Settings right away, then write to us through the contact form. If you can’t sign in, use the form anyway and tell us what you see. Never share your password with anyone. Staff will never ask for it.

No. It is one account per person. Extra accounts are deleted, and anything they sent your main account is taken back. If you share a home or a network with another player, tell staff through Support before it becomes a problem.

No. Every click has to come from a person. Tools that only change how a page looks on your own screen are fine, as long as they never send anything to the game on their own. The Acceptable Use tab has the details.

Use Report a Player or Support in the game menu. If you can’t sign in, use the contact form. Don’t call people out in public. The Rules explain what happens to rule breakers, from a warning up to a closed account.

The Privacy Policy lists what we collect, why, and who sees it. It is part of what you agree to when you sign up.

If you can sign in, Support in the game menu is the first stop for problems with a fight, a player or a purchase. If you can’t, or you don’t have an account yet, the contact form sends your message to the game owner.